Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

I stayed at the Palace Hotel for the last two nights of my four night trip to San Francisco. The Financial District location is excellent, with the Montgomery Street BART/Muni station right on the corner. I reserved the lowest category of room (Superior), which was still a good size, but just overlooked the windows of other rooms. As a historic hotel, the room layout is different than expected. You walk directly into the bedroom area, with a spacious bathroom off to the side. The evening turn-down service was a nice surprise, with chocolates and a bottle of water left on the nightstand. The charming decor was a great blend of old and modern features. Definitely eat breakfast at the Garden Court once during your stay. It is a very impressive room and the buffet has an extensive selection. The indoor pool was quite large and very popular with families. Their fitness center was also well above average. I would definitely return!

I stayed for 3 nights. Arrived conveniently by BART from the airport, the Powell street stop is just outside the hotel. Grand foyer, smooth check-in. My room was in the 6th floor with views of Market Street. I had no noise from the street apart from the occasional emergency vehicle siren. The air conditioning was adjustable for my comfort. The bed and pillows were divinely cushy. The bathroom was well appointed, with luxury toiletries, and a gimmicky toilet seat that was heated and pulsates, nice touch. The water pressure and temperature was perfect. My only complaint is there was no bathrobe. On the day I arrived, I has some bad news that caused me to hibernate under my duvet and cry and feel sorry for myself, and when as an aside I mentioned this to Scott at the Front desk, he did something that brought tears to my eyes. I went out and came back to a bottle of sparkling wine, chocolate dipped strawberries and a handwritten card, thanks Scott for going over and above the call of duty. Jenny at the Concierge was also really kind to me and gave me lots of suggestions of things to do off the beaten track. Breakfast was yummy and the servers were very attentive. Room service was prompt, the club sandwich and fries was very average, but the cheesecake was very moreish. The hotel is perfectly located for experiencing San Francisco. I had a lovely time and would highly recommend the Palace to my friends and family! Keep up the good work!

Really nice.

The staff could not have been any more helpful. Every staff member I encountered at the Palace did an excellent job. The bellmen, doormen, desk clerks and waitresses all added to our very positive experience. Your hotel is beautiful in its structure and appointments, but its personnel stand out. Our total stay experience was outstanding. Hotel staff were always polite and helpful. The king room we stayed in had a great view of Market Street and the TransAmerica building peeking through the skyline. The bed was comfy and the housekeeping staff were fantastic! The glorious main dining hall is something you have to see for yourself!