Location of hotel was excellent about 10 mins walk to subway and 15/20 mins walk to Tianamenn sq. The location is great, straight onto the shopping street, and near enough to the night market street and forbidden city. The staff were warm, friendly and always helpful, with a good standard of English which made communication simple. The rooms are spacious, clean and comfortable. The buffet breakfast was superb! The hotel has a number of stores which is very convenient, and a lovely pool. Overall, the hotel is perfect and just needs to maintain the quality of service they provide.