The staff were friendly and helpful. When we arrived the receptionist gave us a map and took the time to mark the main sights of the city and the streets with the best selection of pintxos bars. The Guest Relations Manager, Jon, was particularly keen to make sure we enjoyed our stay and had everything we needed. He answered all our questions and when he didn't know the answer to a question about museum cards, immediately rang the museum to find out. Our room was at the back on the sixth floor and was large, clean and really quiet. Unlike other reviewers we didn't hear any noise from the adjoining rooms and there was no traffic noise, even with the window open. Although the window looked directly out onto the back of another building, it wasn't close or high enough to block out the light and the view of the sky. The bed was extremely comfortable and I slept better than in my bed at home! The bathroom was a good size and the only thing we couldn't find was a shaver point, but we had a shaver adapter plug so charging the shaver and toothbrush wasn't a problem. The hairdryer was in a drawer for use in the room, rather than installed on the wall in the bathroom. My wife used the gym on the top floor which is well-equipped with a fine view over rooftops (and is watched over by the gleaming golden statue of Jesus on top of the Sacred Heart monument). He also found good running routes in the city, particularly along the riverside. The breakfast was expensive, but there was a very wide range of food including local delicacies and omelettes cooked to order, and we had no complaints. Most days we had large lunches, having discovered that many cafes and restaurants offer delicious and excellent value menus del dia, so we didn't want a large hotel breakfast and instead popped out to the Everest Bi restaurant on the other side of the Gran Via where 3 euros bought a breakfast of tea or coffee, freshly squeezed orange juice and a pintxos (2 euros without the orange juice). Finally,
