4 stars? Not in any civilized world ive traveled. You have luggage? There will be no one helping you. The rooms look lovely on the website? We got a broom closet of a prison. AC? No, which I can understand. Could we have a fan? No. The lobby and the breakfast area are very well presented but the room was rubbish and the people charming but incompetent. Would not recommend staying there. There are plenty of alternatives that have lower price tags and higher standards.