I'm not too accustomed to staying at such a lavish hotel but the staff was very accommodating with helping me figure out the layout of the building and the many elevators. The rooms were very nice and I slept great. We did have a brief problem with the front desk charging us for laundry that we did not order. But after a quick verification with management it was figured out and the charge taken off of our room. Other than that, there were no major hiccups.